Privacy Policy

This privacy policy sets out how Bridgeway Security Solutions Ltd ("Bridgeway") uses and protects any information that you give Bridgeway. Bridgeway is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement.

Bridgeway may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from May 2018.

Our Data Protection Registration number is ZA357048.

What we collect

We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer products, surveys and/or offers
  • information about you that is available on the internet and publicly available, such as from LinkedIn, Twitter and Google
  • when visiting our website we collect your IP address and information about your web browser.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • For our internal record keeping
  • To improve our products and services
  • To initiate and complete commercial transactions with you, or the entity that you represent, for the purchase/sale of products and/or services
  • To communicate with you about your account and respond to customer support requests
  • To fulfil a contract that we have entered into with you or with the entity that you represent
  • To promote the use of our services to you and share content and information with you relating to these services
  • To send information to you regarding changes to our Customer Terms of Service, Privacy Policy or other legal agreements
  • To meet legal requirements.

Please note: We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.  We will do our best to keep these relevant and concise, and small in number, all so as to not to abuse this privilege that you have kindly granted us.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
We may use the information to customise the website according to your interests.

Security

By submitting your data to us you are in agreement for Bridgeway to store your supplied information on our servers.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.  These include encryption of data in transit and of data at rest.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other Websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information by contacting us at any time or selecting appropriately at the time of data collection.

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us at https://bridgeway.co.uk/about/contact-us

You may request details of personal information which we hold about you under the Data Protection Act 1998 and The General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679).

If you would like a copy of the information held on you please write to: Bridgeway Security Solutions Ltd, Bridge House, Anderson Road, Buckingway Business Park, Cambridge, Cambs, CB24 4UQ, United Kingdom. Or email us at: info@bridgeway.co.uk

Bridgeway’s GDPR and Privacy contact is through the postal and email address noted above.

Should you wish to discuss a complaint, please feel free to contact us using the details provided above. All complaints will be treated in a confidential manner.

Should you feel unsatisfied with our handling of your data, or about any complaint that you have made to us about our handling of your data, you are entitled to escalate your complaint to the Information Commissioner's Office (ICO). Contact information for the ICO can be found here

We will not sell, distribute or lease your personal information to third parties. However we may need to pass on information if we are required by law to do so.  We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

Bridgeway do not knowingly collect or store any children’s data.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Unsubscription and removal requests are logged and processed in a timely fashion, but we will retain this notification information to ensure compliance.

Data retention

We retain personal data while your account is active, or as needed to provide you services.  We will delete personal data within a reasonable time after the data is no longer necessary for the business purpose for which it was collected. We will, however, retain and use personal data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.  

Your rights as a data subject

As a data subject within the European Economic Area (EAA), you have the following rights under the GDPR regulations, which this Policy and our use of personal data have been designed to uphold: 

The right to be informed - As a data controller, we are obliged to provide clear and transparent information about our data processing activities. This is provided by this privacy policy and any related communications we may send you

The right of access - You may request a copy of the personal data we hold about you free of charge. Once we have verified your identity and, if relevant, the authority of any third-party requestor, we will provide access to the personal data we hold about you as well as the following information:

  • The purposes of the processing
  • The categories of personal data concerned
  • The recipients to whom the personal data has been disclosed
  • The retention period or envisioned retention period for that personal data
  • When personal data has been collected from a third party, the source of the personal data

If there are exceptional circumstances that mean we can refuse to provide the information, we will explain them. If requests are frivolous or vexatious, we reserve the right to refuse them. If answering requests is likely to require excessive time or occasions unreasonable expense (which you may have to meet), we will inform you.  Duplicate requests may also levy a charge and you will be informed.

The right to rectification - When you believe we hold inaccurate or incomplete personal information about you, you may exercise your right to correct or complete this data. This may be used with the right to restrict processing to make sure that incorrect/incomplete information is not processed until it is corrected.

The right to erasure (the 'right to be forgotten') - Where no overriding legal basis or legitimate reason continues to exist for processing personal data, you may request that we delete the personal data. This includes personal data that may have been unlawfully processed. We will take all reasonable steps to ensure erasure.

The right to restrict processing - You may ask us to stop processing your personal data. We will still hold the data but will not process it any further. This right is an alternative to the right to erasure. If one of the following conditions applies you may exercise the right to restrict processing:

  • The accuracy of the personal data is contested
  • Processing of the personal data is unlawful
  • We no longer need the personal data for processing but the personal data is required for part of a legal process
  • The right to object has been exercised and processing is restricted pending a decision on the status of the processing

The right to data portability - You may request your set of personal data be transferred to another controller or processor, provided in a commonly used and machine-readable format. This right is only available if the original processing was on the basis of consent, the processing is by automated means and if the processing is based on the fulfilment of a contractual obligation.

The right to object - You have the right to object to our processing of your data where:

  • Processing is based on legitimate interest
  • Processing is for the purpose of direct marketing
  • Processing is for the purposes of scientific or historic research
  • Processing involves automated decision-making and profiling

A special note regarding credit card purchases

We do not store credit card details nor do we share customer details with any third parties.