Job Specification

Position: Customer Experience Account Manager
Department: Sales
Salary: £25k - £30k basic + OTE, based on experience and agreed targets
Locale: Remote Working
Reporting to: Business Unit Director - Customer Experience

The Candidate

What we are looking for:

  • You will be a self-starter, self-motivated and enthusiastic.
  • You will have at least 2 years of experience working in an account management or inside sales role, ideally within information security or software sales.
  • You will have the ability to develop strong relationships at all levels within the customer account.
  • You will be capable of managing the complete sales cycle from opportunity identification through to successful completion.
  • You will have experience maximising sales within mid-enterprise accounts through proactive account management.
  • You will be comfortable in ‘owning’ an opportunity pipeline to meet and exceed agreed targets.
  • You will have experience using a CRM and have excellent presentation and communication skills.
  • You will be a keen listener with the ability to ask intelligent questions to identify relevant challenges within customer accounts.
  • You must be highly organised and process-driven.
  • You will be ambitious and confident.
  • You will be passionate about sales and helping your customers overcome challenges.

Interested in this role? Apply now!

Role Highlights

  • You will ultimately be responsible for retaining, developing and delighting customer accounts.
  • You will have responsibility for maximising sales for our key products and services, which will require disciplined and self-managed, strategic account management plans.
  • You will assist in the combined pursuit of the team's sales success.
  • You will build strong relationships with key decision-makers in order to influence the customer’s information security strategy.
  • You will drive customer engagement and sales through various activities including service reviews, regular check-ins, and road map sessions.
  • You will identify and create new business opportunities and maintain existing key accounts within the allocated business units sales territory.
  • You will understand when to utilise internal resources to support customers effectively, escalating issues where necessary.
  • You will be a strong negotiator, able to maximise profits and achieve sales targets.
  • You will provide weekly tracking of cross-sell opportunities.
  • You will be comfortable with contacting senior decision-makers to generate and develop new opportunities.
  • You will strive to meet and exceed agreed sales targets, which will be aligned to your experience, territory and sector focus.

Tasks and Activities

The employee is expected to carry out the following tasks and activities:

  • Proactively engage with customers to develop trustful relationships and identify cross-sell opportunities.
  • Provide customers with the information necessary for them to make excellent decisions when buying technology to solve business challenges.
  • Use sales tools to track activities, pipelines, opportunities, and manage your business.
  • Conduct regular customer meetings, product demonstrations and presentations, whether on customer site or via webinars and other means.
  • Work closely with key vendors to support the successful delivery of mutual objectives.
  • Transfer knowledge and information to customers to aid them in the long-term ownership of their chosen solutions as part of the account management part of this role. Any relevant generic knowledge created or gained as a part of this process should be shared with relevant Bridgeway personnel, other customers and/or vendor(s), as applicable.
  • Attend a variety of trade and related shows and events. This may be as either attendee or an exhibitor.
  • Provide regular feedback on the progress of prospect opportunities to the sales leadership team.


  • 30 days' annual leave allowance.
  • Access to PerkBox.

The employee will be expected to agree to these general duties:

  • Office hours are standard 9:00 to 5:30, Monday to Friday.
  • Although rare, it may be expected that the employee makes themselves available for work at the weekends or holidays. This is only in exceptional circumstances (such as a serious security incident) when appropriate days in lieu will be provided.
  • The employee may be expected to make business trips to vendor offices in the UK or abroad for vendor product training if so required.
  • The employee is expected to wear the appropriate dress when attending customer and vendor meetings. At other times when no customers and partners are present, the dress code can be more informal. However, this should still be considered as "smart casual”.