Surrey and Borders Partnership NHS Foundation Trust (SABP) - Managed Service and Partnership.
Bridgeway and Surrey and Borders Partnership NHS Foundation Trust (SABP), have been working together for over 3 years, forming a collaboration of teams and skills along the way, resulting in a strong partnership.
Prior to this partnership, Matt McCormick, Associate Director Digital Infrastructure and Operations at SABP, and Steve Hale, Business Unit Director at Bridgeway, worked together whilst Matt was in his previous role at South London and Maudsley NHS Foundation Trust (SLAM). Throughout the combined 8 years working together, Matt and Steve have formed a strong working relationship which has been strengthened by the partnership between Bridgeway and SABP.
Towards the end of 2019, SABP were looking to remove their legacy platform and allow the Trust to build new capabilities. After his previous positive experience with Bridgeway, Matt turned to us for help. We interviewed him about his experience.
Why was the service needed?
"On a reflection of our services, when we started to review our cyber security presence for our Mobile Device Platform and our user experience, we realised we were behind the times of the digital frontier and were unable to safeguard and provide a safe and sustainable environment to our user experience. This meant we needed to choose a partner which would allow us to come together and create a unified user experience across any platform.
The Bridgeway managed service has reduced the clinical impact and the usability and enabled us to build a co-relationship with our partner base to deliver more effective healthcare.
SABP and Bridgeway have developed a cyber security framework that allows any devices enrolled on to MobileIron to be Cyber Essentials Plus compliant, meeting the growing needs of the Data Security Protections Toolkit (DSPT).
When we talk about 'any device, anywhere, any capability and a safe, sustainable platform' it’s about how our clinicians and workforce are able to access their tools and systems to perform their day-to-day duties safely. The fundamental challenge is that our workforce had lost faith in our ability to provide a modern-day service to meet the growing clinical demands of the Trust.”
What issues were you facing?
"Our solution at the time was an old version of an MDM solution, un-secure and unmanaged. Through the gap analysis we carried out with Bridgeway, we discovered that the service was unable to provide the capabilities we needed to deliver clinical workforce enablement. Through our journey with Bridgeway, we have now migrated away from our old platform to MobileIron.”
What was the most compelling driver for change?
“The most compelling driver for change was the ability to refresh our estate, including the Internet of Medical Things (IomT). With our old platform, our workforce did not have the ability to fully utilise the device and the enabler wasn’t there. We couldn’t have achieved what we have without the managed service from Bridgeway.”
What was implemented?
"SABP partnered with Bridgeway to deliver a core managed service, providing a suitable, sustainable, and predictive future so we could change the way we deliver healthcare. Bridgeway implemented a managed service which allowed us to move our main focus away from the technology to a world where we are providing more proactive care. The managed service aspect has freed up the ability of the team to self-learn and self-start to develop new skillsets."
"Why not? Who else is in this space as a partner with MobileIron and who can deliver this type of excellent service? I can speak to any member of the Bridgeway team to get help and advice. Who else can provide the level of security standards that Bridgeway has, to give you the managed service that actually feels like it's an easy service where you are secure, whilst providing the skills in-house?"
Results and Benefits
“Bridgeway’s managed service has allowed us to achieve Cyber Essentials Plus on our endpoint devices. It’s only with the expert help from Bridgeway, and the guidance we had, we were able to achieve this. The managed service with Bridgeway enables organisations to achieve those standards quickly and effectively.
The ability to define the user experience with Bridgeway was a key driver for this partnership. There's no point having any technology if you don’t think about the user, and Bridgeway does this brilliantly.”
What have been the key process improvements?
"The feedback I've had is that the application library is so much easier to use, enabling our users to gain access to applications on demand. The usability of applications at work (Apps@Work) and how we’ve defined it, allows the users to have more metric feedback and feel more in control of their experience. We have enabled all productivity tools such as Microsoft Office 365, in such we have been able to deliver Power BI to our devices, allowing more insight into data to provide better quality care, which is a fundamental change for SABP.
MobileIron has allowed us to create a better user experience using Single Sign-On (SSO), which allows users to reset passwords via their phone. This has allowed us to reduce the impact on our staff by 56% since deployment.
From an engineering point, it originally took us 4 hours to build a phone, now it takes us 8 minutes. This enables us to release those resources to provide more clinical care.”
“Our partnership with Bridgeway has enabled us to take away the 'Business as Usual' (BAU) type problems and initial planning and deployment problems and allowed us to focus on what the users need to do their jobs more efficiently. We now understand the users’ needs and what they need to do, to do their job.
The continued partnership with SABP and Bridgeway will allow us to bring more health tech solutions that are safe and secure to enable more efficient patient care at SABP. We are looking forward to a continuous journey with continuous development in the user experience.”